Serial Number Validation | FreeStyle

IMPORTANT: The country where you received your sensor must be selected from the drop-down menu to verify your sensor correctly.

We are handling your replacement order with highest priority. However, due to the high demand we are currently expecting some delay. We kindly ask for your understanding.

Confirm Sensor Serial Number

Enter the Sensor Kit Serial Number into the field below and click "Search"

*Required fields

Serial Number*

Please enter a valid FreeStyle Libre 3 or FreeStyle Libre 3 Plus Sensor Serial Number. The Serial Number should not start with the letter 'T' nor contain the letters 'B', 'I', 'O', or 'S'. The Serial Number is a required field. Please enter a valid FreeStyle Libre 3 or FreeStyle Libre 3 Plus Sensor Serial Number. The Serial Number should not start with the letter 'T' nor contain the letters 'B', 'I', 'O', or 'S'.

Note: Enter the 9 characters of the Sensor Serial Number in the search field.

Something went wrong. We are unable to process your request at the moment. Please contact Abbott Customer Service at 833-815-4273, available seven days a week from 8 a.m. to 8 p.m. Eastern Time. Agents are available 24/7 through live chat at https://www.freestyle.abbott/us-en/support/contact-us.html.

To find your Serial Number, click here.

Your Sensor Kit is impacted.

Please enter your information below so we can send you replacement product.

If you do not have an e-mail address, please contact Abbott Customer Service at 833-815-4273, available seven days a week from 8 a.m. to 8 p.m. Eastern Time. Agents are available 24/7 through live chat at https://www.freestyle.abbott/us-en/support/contact-us.html.

E-Mail Address*

Please enter a valid E-Mail address in the format email@example.com This is a required field.

First Name*

Please add a valid First Name This is a required field. Please add a valid First Name

Last Name*

Please enter a valid Last Name This is a required field. Please enter a valid Last Name

Address (Enter your address, then click an option from the form drop-down list.)*

Please enter a valid Address This is a required field.

Apt / Suite / Others

Please enter a valid Apartment Number. Please enter a valid Apartment Number.

Phone Number (Example: +1-555-555-5555)*

Please enter a valid Phone Number This is a required field. Please provide a valid phone number, starting with +1. Do not add any separators, like -, (), or blanks.

Serial Number

Please enter a valid Serial Number Please enter a valid Serial Number

Please select your preferred replacement option:*

Ship replacement sensor to your preferred location

Electronic voucher to redeem at your pharmacy for a free replacement (Only available if you use a retail pharmacy to pick up your sensors.)*

This is required

*Participating pharmacies are subject to change without notice. Product availability may vary by retailer.

*Required fields

Consent*

By submitting this form, you acknowledge and understand that Abbott Laboratories and its affiliates will process any personal data provided by you for the purpose of fulfilling legal obligations related to medical device vigilance, post-market surveillance, regulatory reporting, sensor shipping or replacement and related communications. For more information on how your data may be shared, your rights under applicable data protection laws, or how to contact us, please refer to our Privacy Notice https://www.abbott.com/privacy-policy.html.

This is a required field.

Your Sensor Kit is not impacted.

You can continue using your FreeStyle Libre products.

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