We have identified a subset of FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors that may provide incorrect low glucose readings, which if undetected may pose a serious health risk for people living with diabetes.

Yes. 

Enter the serial number at www.FreeStyleCheck.com and we will send you a replacement sensor. Afterwards, please discard the affected FreeStyle Libre 3 or FreeStyle Libre 3 Plus sensor.

FreeStyle Libre 14 Day, FreeStyle Libre 2 and FreeStyle Libre 2 Plus sensors are not affected.

If your sensor is still in its package, the serial number can be found on the bottom of the sensor carton packaging and on the sensor applicator label. For sensors in use or already used, the serial number can be found in the FreeStyle Libre 3 reader or app, or Libre app. 

Reader: 

• From the Settings menu select System Status, then System Info. Multiple Sensor Serial Numbers may be listed. Number (1) is the one you are currently wearing or have most recently worn.

FreeStyle Libre 3 app: 

• From the App Main Menu select About. Multiple Sensor Serial Numbers may be listed. The one at the top of the list is the one you are currently wearing or have most recently worn. 

Libre app: 

From the bottom Menu tap Profile > Tap About. Multiple serial numbers may be listed. The one at the top of the list is the one you are currently wearing or have most recently worn.

If you are using a sensor with a connected insulin delivery device, please refer to the connected insulin delivery device user manual on how to locate the sensor serial number.

If your sensor is confirmed to be affected, please do not use it. Immediately dispose of any affected sensors in your possession.

Please immediately stop using the FreeStyle Libre 3 or FreeStyle Libre 3 Plus sensor and remove it from your arm. Until your replacement sensor is delivered, use a blood glucose meter, or the built-in meter in your FreeStyle Libre 3 Reader, or a non-affected sensor to make treatment decisions.

If glucose readings and alarms (if enabled) do not match symptoms or expectations, use a fingerstick value from a blood glucose meter for treatment decisions. Get medical attention when appropriate and please contact Abbott’s Customer Service at 833-815-4273.

For each sensor that is impacted, please enter your sensor serial number and provide your contact information for shipment of a replacement. Please note, you can only enter one sensor serial number at a time. Each time you enter a sensor serial number, you will need to provide your contact information for shipment of a replacement.

No action is necessary, and you can continue to use your Libre products.